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Our Goal at HSS is to achieve 100% Customer Satisfaction with every shipment.

Your business is most appreciated!
EFFECTIVE JUNE 1, 2015

CREDIT

Net 30 available upon credit approval. Pre-paid by check, credit card, or wire & ACH transfer for first order with new account. Payments made via credit card are subject to a 3% convenience fee. We accept AmEx, Visa, Mastercard, and Discover.

PRICING POLICY

Prices subject to change without notice.

SPECIAL PRICING

Volume orders — special pricing available on most products. Contact HSS at 866-572-4771 or sales@hssone.com.

FREIGHT CHARGES

Free freight for qualifying purchases. Call for details.

DROP SHIPMENTS

Drop shipments to one destination per order is available. Normal freight terms apply.

CARRIER CLAIMS

All claims for shipping damage and shortages in shipment must be noted on the carrier freight receipt at the time of delivery. Any customer carrier direct billed freight claims must be filed by the customer with the appropriate carrier.

DISCREPANCIES

Any discrepancy — shortage, overage, concealed damage, incorrect product — must be reported within 3 business days.

RETURNED GOODS POLICY

Return merchandise authorization (RMA) is required for all returns. All returns must be initiated within 60 days of the original purchase date.

RMA # and RMA form will be given by HSS prior to the return of the merchandise. RMA # must be visible on the shipping label and RMA form must be completed prior to returning any merchandise.

Merchandise returnable for credit only: Credit will only be issued on the original net purchase price and will be subject to a 15% restocking fee on stock items, while non-stock items are subject to manufacturers return policy. Only original, unopened, unmarked/undamaged cartons will qualify for return.

FREIGHT AND RETURNED GOODS

 

Unless otherwise stated in writing, all returns shall be shipped prepaid to HSS warehouse.

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